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Privacy policy

1. General

Online Fire Protection Group BVBA operates conform the Belgian "Law of 8th of December 1992 to protect the personal living space in regards to the collection and processing of personal data", as changed by the "Law of 11th of December 1998", as well as the "Law of 13th of 2005 concerning electronic communications".

The responsible for the processing of your personal data is Online Fire Protection Group BVBA. A declaration has been made at the Commissie voor de Bescherming van de Persoonlijke Levenssfeer concerneing the processing of your data.

2. Collection of personal data

2.1. Data you provide us

By signing up on our website or by placing an order, you provide us your basic personal data: name and surname, address, birth date, passwordt, contact data (phone number, mail address, cell phone number, fax number)...

2.2. Automatically collected data

A "cookie" is a small file provided by the server of Online Fire Protection Group BVBA and placed on the hard disk of the computer of the user. The information saved in this cookie can only by read by Online Fire Protection Group BVBA, and only during the visit of the website. This cookie allow for an easier and more pleasant access to the website. The user can refuse the installation of these cookies by editing the settings of his internet browser. Disabling our cookies could mean that certain aspects of the website are not accessible anymore.

Certain data can be collected without being stored in cookies. They can only be read by Online Fire Protection Group BVBA and only during the visit of the website. This includes: 1) the TCP/IP address, 2) the type and version of the navigation system of the user, 3) the last visited page.

2.3. Personal data provided by commercial partners

In this hypothesis certain commercial partners of Online Fire Protection Group BVBA guarantee Online Fire Protection Group BVBA that they have received permission to transfer the personal data they obtained.

3. Goals of data processing

3.1. General goals

Personal data is being collected in orde to:

  • Provide the user with the service offered on the website;
  • Do market research to improve the technical and substantive quality of the website;
  • Provide the user with relevant information, such as the sending of mails with different promotions that might interest the user;
  • Maintain the technical administration of the website;
  • Perform statistical analysis on the collected data concerning the number of visitors on different parts of the website, after having anonymized the data.

3.2. Direct marketing and sharing with third parties

The personal data of the user are kept strictly confidential and will in no circumstance be shared with third parties or used for direct marketing purposes, unless Online Fire Protection Group BVBA has obtained the explicit permission of the user to do so ("opt-in") at the moment of his or her registration.

This permission can be revoked at any given moment, without motivation and free of charge by sending an email to [email protected] or by using the contact form on the website.

 3.3. Serious violations

On request personal data of the user can be transferred to the Justice Department in case of serious violations of the code of conduct.

4. Duration of data retention

Alle personal data will be saved for the necessary period for Online Fire Protection Group BVBA to provide its service.

5. Right to access and correction

The user has the right to, at any moment and free or charge, access is personal data, correct his data or change his data by sending an e-mail to [email protected] or by using the contact form on the website, or by mail to Online Fire Protection Group BVBA, with registered office at Zandvoortstraat 10 bus 2, 2800 Mechelen, Belgium, on condition that the user can send a copy of his ID.

The user has the free choice to provide his personal data to Online Fire Protection Group BVBA. However he has to be aware that certain services can be refused if he doesn't complete his personal data on the order form and that he is solely responsible for the correctness of the data he provides to Online Fire Protection Group BVBA.

6. Right to protest

The user can use his right to protest against the processing of his personal data because of serious and legitimate reasons by sending a mail to [email protected] or by using the contact form on the website. He however cannot protest the processing of his personal data in case this is necessary to perform contractual obligations.

7. Safety and confidentiality

Online Fire Protection Group BVBA has taken security measures that are adapated technologically and organizational in orde to prevent the destruction, loss, falsification, change, unauthorized access or notification by accident to third parties of information gathered on the website, as well as unauthorized processing of this personal information.

Under no circumstances Online Fire Protection Group BVBA can be held responsible for any direct or indirect damage, caused by an incorrect or illegal use by a third party of personal data.

Online Fire Protection Group BVBA warns the user that the website can contain links, hyperlinks or references to other sites that Online Fire Protection Group BVBA does not control and where this Privacy Policy is not applicable. These sites are not maintained by Online Fire Protection Group BVBA. Online Fire Protection Group BVBA is not responsible for the content of these websites, nor for the promotions, products or services listed on these websites. Online Fire Protection Group BVBA advises its users to check every privacy policy of each site he or she visits, as they can differ from this Privacy Policy.

8. Cookies

8.1 Information about us and the use of cookies

Our Website uses cookies and similar technologies to distinguish between your preferences and those of other users of our website. This helps us to improve your user experience when visiting our website and helps us improve our website as well.

Cookies and similar technologies don't allow systematic collecting of data that could identify the users of our Website. They only help to improve the functioning of our website, understand what the intrests of our users are and measure how effective the content of our website is.

Following recent legal changes all websites aimed at certain areas of the European Union are obligated to ask your permission for the use and storage of cookies and similar technologies on your computer or mobile device. This cookie policy gives you clear and full information on the cookies that we use and their target. Please read our Privacy & Cookie Policy in order to get to know the privacy rulles applicable on our Website.

For questions, please contact us on [email protected].

8.2 What is a cookie?

A cookie is a small text or number file that we save in your browser or hard drive of your computer. In this way we can retain your preferences when using our Website.

As soon as you visit our Website you will be asked permission for placing the different types of cookies that we use.

8.3 Different types of cookies

Cookies can be divided according to their origin, function and life span.

First party cookies are cookies placed by a Website on the moment it is visited by a user (e.g. cookies placed by [email protected])

Third party cookies are cookies placed by a different domain name than the one of the Website visited by the user. If a user visits a Website and a third party places a cookie through the Website, then this is a third party cookie (e.g. cookies placed by Google, Twitter and Facebook).

Functional cookies are cookies that make sure the Website functions properly (e.g. cookies for log in or registration, language preferences, shopping cart, etc.). Functional cookies are first party cookies.

Non-functional cookies are cookies placed for statistical, social, targetting and commercial purposes. The have nothing to do with the mere technical support of the Website. Cookies with statistical purposes allow to check which pages of a Website you visit, where you computer is located, etc. Cookies with social purposes allow the user to share content of the Website through social media with others. Cookies with targeting purposes allow to build up a profile based on your surfing behaviour, in order to align advertising with your interests. Cookies with commercial purposes track how many and which advertisements were shown to a visitor. Non-funtional cookies can be first of third party cookies.

Permanent cookies stay on the device of the user for the duration as defined within the cookie. They are activated each time the user visits the Website that has placed this cookie (e.g. cookies placed by social media as Twitter, Facebook, Google Analytics, etc.). Most non functional cookies are permanent cookies.

Session cookies allow to simplify and link actions by users during a browser session. A browser session starts when a user opens the browser screen and finishes when he closes it. Session cookies are placed temporarily. As soon as you close your browser, all session cookies are deleted. Most functional cookies are session cookies.

8.4 Your persmission.

By using our Website, you accept the use of cookies. To optimally use our website you need the accept cookies. You can allow this through your browser settings.

You block cookies by activating browser settings that refuse the placement of cookies. In this case, you possibly will not have access to (certain areas of) our Website. Read this cookie policy carefully for more information.

Should you want to revoke your permission, you have to remove your cookies through your browser settings. For more information on deleting or blocking cookies, please visit following website:

8.5 Changing your browser settings

Browsers allow you to change your cookie settings. These settings are usually found under the menu "Options" or "Preferences" of your browser. Following links, or the help function of your browser, might be useful:

8.6 More information on cookies

Information on cookies

You can find more information on cookies on this page:

Internet Advertising Agency

The interest group of digital marketeers have created a guide on online behavioural advertising and online privacy. You can find the guide on this page: 

8.7 Which cookies do we use on

Functional cookies







Log-in / registratie




Gebruikerstaal voorkeur






Non functional cookies







Google analytics
Tracking cookie

2 years



Google Analytics
Tracking Cookie

30 minutes


For cookies placed by third parties (e.g. Google Analytics) we refer to the declarations that these parties have on their respective websites. Attention: we don't have any influence on the contents of these declarations, nor on the content of the cookies of these third parties.

General conditions

1. Applicable law and jurisdiction

This Privacy Policy is controlled, interpreted and executed in accordance with Belgian law, which will be exclusively applicable in case of any dispute.

The courts of the judicial district of Antwerp are exclusively authorized to judge any dispute that could come from the interpretation or execution of these Terms of Use and Privacy Policy.

2. Acceptance

By visiting the website and at latest at the moment of ordering, the user accepts all conditions of this Privacy Policy and agrees that Online Fire Protection Group BVBA collects and processes his personal data in accordance with this Privacy Policy.

3. Language of the Privacy Policy

The original language of this Privacy Policy is Dutch. Translations in French and English have been made. In case of contradiction, difference or interpretation issues between one of these three versions, the Dutch version will have priority and serve as reference.

4. Contact 

For all additional information and remarks regarding this Privacy Policy or the way Online Fire Protection Group BVBA collects data, you can contact Online Fire Protection Group BVBA on the following address: Online Fire Protection Group BVBA, with registered office in Wayenborgstraat 5, 2800 Mechelen, Belgium, [email protected].

Each complaint or dispute has to be submitted by registered mail to the address mentioned above. Each announcement of Online Fire Protection Group BVBA to the user will be made through the website or by mail to the user.